Returns

Last Updated: August 2026

Our Promise

At SellStuff, buyers are always protected. If your item is not as described, you will receive a full refund — no questions asked.

The 48-Hour Window

When your item is delivered, you have 48 hours to inspect it and raise any concerns. During this window:

Compare the item against the listing description and photos
Check that all listed accessories are present
Inspect the condition matches what was described

If you are happy, tap "Confirm receipt" in the app. If you have concerns, tap "Raise a concern" within 48 hours.

How to Raise a Concern

1. Go to your Orders page

2. Find the relevant order

3. Tap "Raise a Concern"

4. Select your reason and add photos if helpful

5. Submit — your payment is frozen immediately

What Happens Next

Our courier will arrange to collect the item from you and return it to the seller. You do not need to repackage the item.

Your Refund

You will receive a full refund of your purchase price including the delivery fee you paid. Refunds are processed within 1-3 business days and appear in your account within 3-5 additional business days depending on your bank.

What Is Not Refundable

Items returned after the 48-hour window has closed
Items that match the listing description and the buyer has changed their mind
Damage caused by the buyer after receipt